Refund & Return Policy
Last updated: 19 July 2026
1. Damaged, Faulty or Incorrect Items
- If an item arrives damaged, faulty, or different from what was ordered, contact us on WhatsApp within 48 hours of delivery with clear photos of the item and packaging.
- Once verified, we will send a free replacement or issue a full refund for that item — your choice.
2. Lost Parcels
If a parcel is confirmed lost by the carrier after investigation, we will re-send the order or refund it in full.
3. Change of Mind
As a trade/reseller supplier shipping directly to end customers, change-of-mind returns are handled case by case. Contact us on WhatsApp and we will do our best to find a fair solution. Items must be unused and in original packaging.
4. How Refunds Are Paid
Approved refunds are returned via the same payment method used for the order, normally within 3–5 working days of approval.
5. Consumer Rights
Nothing in this policy affects statutory rights under UK consumer law.
How to Start a Return or Refund
Message us on WhatsApp with the order reference, the issue, and photos (if applicable):
📱 WhatsApp: +92 304 4550402
Muhammad Shoaib Amin — 73 Clova Road, London, E7 9AG, United Kingdom