Return & Refund Policy

Last Updated: 25 August 2026

At Zalmadonekar, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are committed to making the return and refund process as clear, fair and straightforward as possible.

This policy applies to purchases made through the Zalmadonekar online store.

Nothing in this policy affects your statutory rights under applicable UK consumer protection law.

1. Your Right to Cancel

If you are purchasing as a consumer in the UK, you generally have the right to cancel your order within 14 days of receiving the goods, without needing to provide a reason.

After notifying us that you wish to cancel, you must return the goods to us without undue delay and normally within 14 days of notifying us.

Where the cancellation rights apply, we will refund the eligible amount due to you in accordance with applicable law.

2. Return Conditions

To be eligible for a return, items should be:

• Unused and in their original condition.

• Returned with their original packaging where reasonably possible.

• Free from damage caused by misuse, improper handling or normal wear and tear.

• Accompanied by your order details or other reasonable proof of purchase.

You may handle an item only to the extent necessary to establish its nature, characteristics and functionality. If an item has been used or handled beyond what is reasonably necessary and its value has been reduced as a result, we may be entitled to make an appropriate deduction from the refund where permitted by law.

3. Faulty, Damaged or Incorrect Items

Please contact us as soon as reasonably possible if your order:

• Arrives damaged.

• Is faulty or defective.

• Is materially different from the product you ordered.

• Contains the wrong item.

Please provide your order number and, where appropriate, clear photographs showing the issue.

We will assess the issue and, where applicable, offer an appropriate remedy in accordance with your statutory rights. This may include a repair, replacement, refund or other remedy depending on the circumstances.

You do not lose your statutory rights simply because the normal 14-day cancellation period has passed.

4. Items Excluded From Cancellation

Certain goods may not be eligible for cancellation where an applicable legal exception applies.

This may include goods that:

• Are made to your specific requirements or clearly personalised.

• Cannot be returned for health or hygiene reasons where the relevant legal exception applies.

• Have been inseparably mixed with other goods after delivery.

• Fall within another statutory exception to the cancellation right.

Where an item is non-returnable for a legal reason, this will be made clear where applicable before or at the time of purchase.

5. Return Postage

If you are exercising your statutory cancellation right because you have changed your mind, you are normally responsible for the direct cost of returning the goods, unless we have agreed otherwise or applicable law requires us to cover the cost.

If an item is faulty, damaged, incorrect or does not conform to the contract, we will deal with the return and associated costs in accordance with your statutory rights.

6. Refunds

Once we receive the returned goods, or you provide suitable evidence that you have sent them back, we will process any refund due without undue delay and in accordance with applicable law.

Refunds will normally be made using the same payment method used for the original transaction, unless we have expressly agreed an alternative method with you.

Where applicable, the refund will include the cost of the standard delivery option originally paid for. We are not required to refund any additional amount paid for an upgraded or premium delivery service beyond the cost of the least expensive standard delivery option available.

Where legally permitted, a deduction may be made if returned goods have been handled beyond what is necessary to establish their nature, characteristics and functionality and this has reduced their value.

7. Exchanges

We may offer an exchange where appropriate, subject to product availability.

If you would prefer a refund instead, your statutory rights will continue to apply where applicable.

For faulty, damaged or incorrect goods, please contact us before sending the item back so that we can advise you on the appropriate next steps.

8. How to Request a Return

To request a return or cancellation, please contact Zalmadonekar with:

• Your full name.

• Order number.

• Date of purchase.

• The item(s) you wish to return.

• Reason for return, where applicable.

• Photographs of the item if it is damaged, faulty or incorrect.

Please do not send a return to an address that has not been confirmed by us.

Once your return request has been reviewed, we will provide the appropriate return instructions.

9. Unauthorised or Unclaimed Returns

Returns sent without contacting us first may take longer to process.

If an order is returned to us because it was refused, unclaimed or could not be delivered due to information supplied incorrectly by the customer, we will assess the circumstances and any refund or redelivery options in accordance with applicable law and the terms of the order.

10. Sale and Promotional Items

Sale and promotional items are subject to the same statutory consumer rights as full-price items.

A reduced price does not remove or limit your legal rights if an item is faulty, not as described or otherwise does not conform to the contract.

11. Statutory Consumer Rights

This policy does not limit or exclude any rights you have under applicable UK consumer protection legislation.

Where goods are faulty, not as described, or do not meet the requirements imposed by law, you may have additional legal remedies depending on the circumstances.

If any part of this policy conflicts with your statutory rights, your statutory rights will take precedence.

12. Contact Us

If you have any questions about returns, refunds or cancellations, please contact Zalmadonekar through the contact details provided on our website.

When contacting us about an order, please include your order number so that we can assist you as quickly as possible.

Zalmadonekar

We are committed to handling returns and refunds fairly, transparently and in accordance with applicable UK consumer law.