Shipping Policy

Last Updated: 25 August 2026

At Zalmadonekar, we aim to make your delivery experience simple, reliable and transparent. This Shipping Policy explains how we process, dispatch and deliver orders placed through our online store.

1. Order Processing

Orders are normally processed within 1–3 working days after payment has been successfully received.

Orders are not normally processed or dispatched on weekends or UK public holidays.

During busy periods, promotional events or periods of unusually high demand, processing may take slightly longer. If there is a significant delay, we will make reasonable efforts to keep you informed.

2. Delivery Times

After your order has been dispatched, estimated delivery times are generally:

UK Standard Delivery: 3–7 working days

Delivery times are estimates and are not guaranteed. Delays can occasionally occur due to courier operations, weather, public holidays, high demand or circumstances outside our reasonable control.

3. Delivery Charges

Shipping charges are displayed at checkout before you complete your purchase.

Where free delivery is offered, the applicable products or delivery options will be clearly identified on our website or at checkout.

Delivery charges may vary depending on the product, delivery location, order size or delivery service selected.

4. Delivery Address

Please make sure that your delivery address and contact information are accurate before completing your order.

Once an order has been dispatched, we may not be able to change the delivery address.

If you provide an incorrect or incomplete address and the parcel cannot be delivered, additional delivery charges may apply where a redelivery is possible.

5. Tracking

Where tracking is available, you will receive tracking information after your order has been dispatched.

Tracking information may take some time to become active after the courier receives the parcel.

You can use the tracking information provided to monitor the progress of your delivery.

6. Delivery Delays

Estimated delivery times are provided as a guide.

We are not responsible for delays caused by circumstances outside our reasonable control, including:

• Severe weather.

• Courier or postal service disruption.

• Public holidays.

• Industrial action.

• Customs or border delays.

• Incorrect or incomplete delivery information.

• Unforeseen operational issues.

If your order appears to be significantly delayed, please contact us and we will do our best to assist.

7. Missing or Lost Deliveries

If your order has been marked as delivered but you cannot locate it, please first check around your property and with household members or neighbours where appropriate.

If you still cannot locate the parcel, contact us as soon as possible with your order number.

We will work with the relevant delivery provider to investigate the matter.

8. Damaged Deliveries

If your parcel arrives visibly damaged, please take photographs of the packaging and the product where possible.

Contact us as soon as reasonably possible with your order number and photographs so that we can investigate and provide an appropriate solution.

Your statutory consumer rights remain unaffected.

9. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us as soon as possible.

Please provide:

• Your order number.

• Details of the item affected.

• Photographs where relevant.

We will review the issue and, where appropriate, arrange a replacement, refund or other suitable remedy.

10. International Delivery

If international delivery is offered for a particular product, the available destinations, delivery charges and estimated delivery times will be shown at checkout or on the relevant product page.

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Unless otherwise stated at checkout, such charges are generally the customer's responsibility.

International delivery times may also vary depending on customs clearance and local delivery services.

11. Pre-Orders and Back-Ordered Items

If a product is marked as a pre-order or temporarily unavailable, the expected dispatch timeframe will be stated on the relevant product page where possible.

If an order contains multiple products with different dispatch times, we may dispatch items separately where appropriate.

12. Changes or Cancellation Before Dispatch

If you need to change or cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request before the order is dispatched, but cancellation or changes may not be possible once the order has entered the dispatch process.

Your statutory cancellation rights remain unaffected where they apply.

13. Delivery Problems

If you experience a problem with your delivery, please contact Zalmadonekar through the contact details provided on our website.

When contacting us, please include your order number and a clear description of the issue so that we can assist you as quickly as possible.

14. Contact Us

For questions about shipping, delivery or your order, please contact Zalmadonekar using the contact details provided on our website.

Zalmadonekar

We aim to process and deliver every order as efficiently and reliably as possible.